This Return & Refund Policy is applicable to the original purchaser of a ReadySlim product only.

I CHANGE MY MIND

If you are not entirely satisfied and would like a refund or exchange, you can return our products by sending them back to us within 60 days (additional 15 days will be granted for APO/ FPO addresses. For other specific cases, ReadySlim reserves the right of the final decision. The customer must provide the receipt or invoice as received when the order was placed directly from ReadySlim. 

If you decide to return the product, please contact our Customer Service team at support@readyslim.com to find out how to send them back to our nearest warehouse. Please always include your order confirmation number in the subject line as well as pictures of the products you wish to return. Shipping costs are the responsibility of the customer and are non-refundable. We recommend that you package the products appropriately and use a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit. Shipping fee charged from the order is non-refundable.

We will process your refund after we receive and inspect the returned products. The refund process will take up to 30 business days to complete.

If the product remains in a resalable condition, we will issue the reimbursement for the amount you paid for the products (excluding the shipping cost, which cannot be credited). Please note that returned products that are damaged, used or not in their original packaging or condition will not be accepted.


DAMAGED OR DEFECTIVE ITEMS

If you have received damaged or defective items, you are advised to provide the details (including photos, your order details and your contact) to our Customer Service team within 60 days of when you received the items. We will verify whether you are entitled to a replacement with new products and provide instructions accordingly. Please include your order confirmation number in the subject line so we can find your order easily and process your request promptly!


MISSING OR INCORRECT ITEMS

We are sorry if there is something missing/ incorrect in the package! We understand receiving complete and correct orders is important to you; it’s equally important to us! We do absolutely everything possible to ship and deliver your order on time and in good condition.

Please contact our Customer Service team with photos showing all the items that you have received (so we can confirm the item that is missing) within 14 days of when you received the items, so we can organise replacements for missing products. Please include your order confirmation number in the subject line so we can find your order easily and process your request promptly!


Other Issues

If you encounter any other issues with or reactions to our products, please provide details and our Customer Service team will get to you at once. Except as outlined in this Policy, we do not accept returns or provide refunds for dissatisfaction with our products. As we are all different, we appreciate that our products may not be suitable for absolutely every body type and so we cannot offer refunds if our products do not perform the changes you desire. Prior to purchasing our products, we recommend you read through our WHAT OUR CUSTOMERS SAY to read our reviews, as well as our Terms and Conditions. If you are in the midst of your program and feeling dissatisfied with the product, we encourage you to contact our Customer Service team, so we can provide you with our best tips and tricks. 


RETURN EXCEPTIONS

Our standard return policies do not apply to all items. Below are items that cannot be returned and cannot be refunded:

  • Contest winnings and free promotional items.
  • ReadySlim products sold by unauthorized sellers. We are unable to control the quality of ReadySlim products sold by unauthorized sellers.
  • ReadySlim withholds the right to refuse excessive return order requests.
  • ReadySlim replacement orders.
     

ReadySlim Customer Service Team
Email: support@readyslim.com